There is something about the smell of freshly cut grass. Most everyone but the most severe of allergy sufferers tends to revel in the sense it brings of spring and hope. Scientists, however, now believe that the scent of springtime… Read More
Archive for the ‘Blog’ Category
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What Ancient Culture Can Teach Us About Customer Service
When it comes to putting people to sleep, the word “policy” is infinitely more effective than your average sleep aid. In fact, most policy statements may as well be written in another language, given how often people actually read and… Read More
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What Your Unchecked Boxes Can Say About You
I was rejected last week. I had been speaking with an attorney I had thought might fill a position as a litigator in our firm and I was rejected. It wasn’t the pay; we hadn’t gotten that far in our… Read More
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Are You Condemning Your Company to Die in the Foothills (or leading it to climb the mountains)?
Business owners know all about risk. If they listened to all of the cautious advisors and well-meaning friends, concerned about their future and all that they would be giving up, most never would have made the leap to start their… Read More
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It’s About Time
For a long time, I wondered why gyms don’t power our cities. The thought occurred to me again this morning as I walked between the long rows of people running and riding in place. The reason, of course, is that… Read More
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3 Things Your Company Doesn’t Have, But Should
When it comes to creating policy, most companies share a philosophy made famous by Ron Popeil, inventor and infomercial marketer of many products, including the Showtime Rotisserie about which he said: “Set it, and forget it!” But in an age… Read More
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The Key to Helping Employees Become World Class
Paula Poundstone once said that the reason adults are always asking children what they want to be when they grow up is not because they’re interested; it’s because they’re looking for ideas. With all deference to Paula Poundstone, I think… Read More
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The One Essential, Indispensable Ingredient Of A Great Leader
I was having lunch and the person I was talking with told me she loved her accountant. “I love him. I just love him,” were her exact words. “Why,” I asked her? “What makes someone love their accountant?” “Or their… Read More
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The 2 Most Overlooked Reasons Why Your Team Needs Transparency
Take a survey of your employees consisting of one question: “What do you think our net profit is as a percentage of gross revenue?” Chances are that your employees, even members of your management team, will guess in a range… Read More
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Does Your Personnel Manual Have These 4 Items?
Many companies have personnel manuals they’ve worked hard to put together and have not looked at for five years or more. If you’re one of those companies, or are simply looking to put together a personnel manual for the first… Read More